Quick Reference 2

Quick Reference: First Impressions Matter

Key Points:

1. Why First Impressions Count  

   - They set the tone for trust and connection.

2. Essentials for a Strong First Impression  

   - Be prepared and confident.  

   - Show genuine interest and active listening.  

   - Be clear and professional in communication.

Quick Tips:

- Smile and maintain eye contact.  

- Ask thoughtful questions.  

- Follow up promptly after meetings.

Action Step:  

Identify one way to improve your first client interactions and practise it today.